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BT Wholesale Case Study

Fast-Tracking BT into the Hosted & SIP Trunking Business Voice Market

The Business Need

BT Wholesale needed a low-risk way to quickly enter the quality business hosted VoIP market with a white label service their resellers could market as their own. They particularly wanted a service model that enabled customers to administer and control their own user bases using a simple inline portal - and a service that could be enhanced overtime.

HIPCOM's Solution

BT selected HIPCOM after reviewing a number of existing solutions. What stood out about the HIPCOM solution was their founder's knowledge and innovation in IP services, combined with their agile approach to launching new services.

Powered by HIPCOM - today BT Wholesale's IPVS offers an exciting range of feature-rich, next generation IP voice based solutions that are resilient, flexible, scalable and cost effcient.

The bespoke solution included:

  • Integration with BT's award winning IP Exchange (IPX) calls platform using our Carrier Connect service.
  • White labelled, portal-driven ordering and support systems, automated to provide resellers with self-service ordering and the ability to expand or retract their service in real-time.
  • Hosted VoIP and SIP Trunking IP voice services from one system and one platform that work seamless together.
  • Private Cloud service integrated into BT Wholesale access network services.
  • Integration into BT Wholesale's number management systems.
  • Service Assurance - enabling BT's customers self-serve and deal with customer issues.

Successes

We enabled BT to take their IP Voice Services to market extremely quickly - moving from agreement to launch in just six months with a fully tested service that they had full confidence in.

Today BT Wholesale's IP Voice services (IPVS) are increasingly helping its customer' business customers to meet growing demand for the extra functionality and benefits that quality assured VoIP services can offer.

Read more about our service through BT Wholesale:

https://www.btwholesale.com/pages/static/Products/Voice/IP_Voice_Services