Six Years of Successful Deployment
An independent service provider and systems integrator, ExcellGroup lead the market in the delivery of advanced corporate communications solutions. Visit them at: http://www.excellgroup.com/
The Business Need
Excell required a full feature suite that complimented their existing offering with no disruption to their customer’s quality of experience. It was essential that our solution delivered:
- Ability to keep minute revenues and route them to their chosen carrier
- Seamless integration into their managed network
- Ownership and in-house operation support of the customer
- Seamless interoperability with Avaya, Mitel, Cisco, Toshiba and Siemens
HIPCOM’S Solution
Our leading edge solution included the entire voice feature suite, from SIP Trunking to IP Telephony delivered in a single unified service with:
- One single orchestration portal
- Ability to deploy SIP Trunking services alongside IP Telephony with a unified dial plan
- Capability of creating own branded feature packages
- Smart overlay services such as Call Recording, AutoAttendants, Microsoft Outlook Integration deployed to either SIP trunking or IP Telephony
- Carrier Connect so ExcellGroup retained control of their voice minutes revenues, the commercial relationship and ability to bill their own customers.
- Private Cloud – Interconnecting the business grade Network to our voice application; ensuring all voice traffic stayed on-net to Excell’s service, delivering high quality of service to their customers
- Service Assurance - For true pro-active fault diagnostics and improved customer interaction.
Partnership Successes
After the first 600 IP Telephony extensions were delivered overnight in 2005, Excell have continued to deploy new customer services in real-time, winning more customers to provide next generation voice services.
Read more about our service delivered through ExcellGroup - http://www.excellgroup.com/portfolio/sip-and-hosted/