Reception Console

Effective and Efficient Control

HIPCOM’s Receptionist application is an attendant console for receptionists and telephone attendants who manage and screen inbound calls. Its intuitive interface follows the natural ‘work-flow' of a call and delivers impressive capability with great ease of use.

Critically, because this is a Cloud service, operators and receptions can sign-in from anywhere, freeing them from legacy systems which tie them to a physical location.

End-User Benefits

• Fast, professional response: Contact searching allows you to find the contact you need quickly using indexed and keyword searches. Phone and contact status saves time.
• VIP priority: Caller ID shows you who is calling and who you are calling at all times. Calls get answered faster and customers can easily reach the people they need, with minimal wait time.
• Professional Call Handling: Multiple receptionists can see critical information in real-time.
• Customisable: Partners can add logos and customise the user interface.

 

To learn more about the features of the Reception Console, call us now on 0203 002 2299