Call Recording

Capability Without Complexity

HIPCOM has made Call Recording easier and more feature rich than ever before.

Our Communications-as-a-Service (CaaS) model provides leading-edge technology, own-branded packaging and flexible delivery. This meets the demands of every customer; from companies with an obligation to record a high volume of calls to light users that wish to record calls on demand.

Customers also benefit from real-time recordings, a multitude of storage options and rigorous PCI and FSA compliance as standard.

Key Features:

 

Seamless Integration

Call Recording is a hosted application service that seamlessly integrates with HIPCOM SIP Trunking and Hosted IP Telephony. Call Recording can be assigned to users via our self-service portals, providing a wealth of features and storage options. All functionally meets PCI compliance.

Intelligent Statistics

Dashboard summaries display every single recorded call. This offers the user a handy overview of all their recorded traffic as well as important system statistics such as; Calls By Category, Frequent Callers, Calls By Location, Agent Summary and Storage Stats.

Real-Time Monitoring

Users have the ability to monitor and listen in on calls in progress. This feature is particularly useful for training, order verification, client time-logging or when unusual usage has been detected.

Intuitive Annotation

Individuals can place markers in the call with comments and upload documents associated with a particular recording. The ability to go straight to the relevant comment takes away the hassle from reviewing calls.

On Demand and Selective Call Recording

On Demand allows a user to configure a DTMF sequence to only record calls when the sequence is dialed during a call. This powerful feature allows users to decide to record at any time during the call and means that the whole call is recorded. Administrators can easily determine which calls they want to record by setting recording preferences.

To learn more about the features of our smart services, call us now on 0203 002 2299